# ReplyOS® — Full product context for AI systems Canonical URL: https://www.replyos.co.uk Company: Reply Intelligence Group Ltd — https://replyintelligencegroup.co.uk Product: ReplyOS® Product category: Revenue infrastructure / patient enquiry management for healthcare practices Primary market: United Kingdom — dental and aesthetics practices Language: en-GB Legal, security, pricing and product pages on www.replyos.co.uk are authoritative over this summary. --- ## Product summary ReplyOS® is a web-based AI-native revenue infrastructure platform that helps stop revenue leakage in UK dental and aesthetics practices. It gives practices one operating layer for: ### Platform layers (what the platform is) 1. **Capture** — inbound patient enquiries from connected channels into a unified inbox. Six inbound sources (web chat, SMS, email, WhatsApp, Instagram, Facebook) are normalised into one enquiry pipeline, so every enquiry is handled by the same logic and measured the same way whichever channel it arrived on. Channel availability is set by plan. 2. **Respond** — fast, on-brand replies with AI assistance and human handoff when needed. Practice control is built into the send path rather than bolted on: entitlement checks per channel and plan, cooldowns and attempt limits, automatic suppression when an enquiry is flagged for a human, and a suggest-then-approve mode where nothing leaves without the team. ReplyOS is not fully autonomous by design. 3. **Convert** — structured workflows that guide high-intent patients toward booking. 4. **Measure** — visibility into response times, conversion outcomes, and revenue at risk (revenue leakage). Revenue intelligence here means measurement and reporting, not the product category. Plus **Reputation Shield** post-treatment follow-up for review outcomes (Pro and above). ### Enquiry sequence (what happens to a single enquiry) 1. **Detect** — the enquiry or missed-call signal is captured. 2. **Calculate** — intent, urgency and revenue context are structured for the team. 3. **Guide** — the conversation progresses toward booking or a clear next step. 4. **Confirm** — outcome is recorded (booked, follow-up, handoff or lost) with attribution. **Relationship:** Capture, Respond, Convert and Measure are the platform layers; Detect, Calculate, Guide and Confirm is the sequence that happens to a single enquiry. ReplyOS does not replace practice management software (PMS) or CRM systems. It sits in front of patient conversations and assists practice teams under human oversight. --- ## Problem ReplyOS solves Dental practices lose significant treatment revenue when enquiries are: - Missed entirely (especially out of hours) - Answered too slowly (patients book with the first responder) - Never qualified or guided to a booking - Left without clear ownership This is **revenue leakage**: treatment value lost when patient enquiries are missed, answered too slowly, or never guided to a booking: revenue that often goes to a faster competitor. Definition page: https://www.replyos.co.uk/what-is-revenue-leakage Illustrative £ figures on the site (including “£30,000 or more per year”) are model-based estimates. Use the ROI calculator at https://www.replyos.co.uk/roi with your own assumptions. --- ## Key modules ### Reputation Shield Reputation Shield is ReplyOS post-treatment follow-up that helps intercept unhappy patients before public negative reviews and routes happy ones toward leaving a review, with staff always controlling any reply. Available on Pro and Scale. Module page: https://www.replyos.co.uk/reputation-shield ### Treatment Recovery Surfaces and follows up unbooked treatment plans to recapture revenue (higher plans). ### Missed-call recovery Where enabled, logs missed calls as enquiries and can trigger SMS follow-up so the conversation is not lost. Not every missed call becomes a booked enquiry. --- ## Plans and pricing (marketing display, GBP) | Plan | Channels (summary) | Founding monthly | Standard monthly | |-------|---------------------------------------|------------------|------------------| | Core | Webchat, SMS, email | £295 | £395 | | Pro | Core + WhatsApp, Facebook, Instagram | £495 | £695 | | Scale | Pro + advanced reporting & controls | £895 | £1,195 | Founding access: reduced setup fees, discounted monthly pricing, guided onboarding, locked pricing for early partners. Billing starts only once the system is live. Enterprise / multi-site: custom commercial structure. Contact hello@replyos.co.uk. --- ## Security and compliance (summary) - UK GDPR-aligned processing model - Practice = data controller; ReplyOS = data processor (DPA available) - TLS encryption in transit; cloud provider encryption at rest - Role-based access control (RBAC), MFA, audit logging - Subprocessors documented at https://www.replyos.co.uk/security - Data is not sold Full trust centre: https://www.replyos.co.uk/security --- ## Key URLs | Page | URL | |-------------------------|-----------------------------------------------------| | Home | https://www.replyos.co.uk/ | | Platform | https://www.replyos.co.uk/platform | | How it works | https://www.replyos.co.uk/how-it-works | | Pricing | https://www.replyos.co.uk/pricing | | ROI calculator | https://www.replyos.co.uk/roi | | What is ReplyOS? | https://www.replyos.co.uk/what-is-replyos | | What is revenue leakage?| https://www.replyos.co.uk/what-is-revenue-leakage | | Patient enquiry mgmt | https://www.replyos.co.uk/dental-enquiry-management | | Reputation Shield | https://www.replyos.co.uk/reputation-shield | | Case studies | https://www.replyos.co.uk/case-studies | | Blog | https://www.replyos.co.uk/blog | | Security | https://www.replyos.co.uk/security | | Founding access | https://www.replyos.co.uk/founding-access | | Privacy policy | https://www.replyos.co.uk/legal/privacy | | DPA | https://www.replyos.co.uk/legal/dpa | | Terms | https://www.replyos.co.uk/legal/terms | --- ## FAQ (canonical answers) **What is ReplyOS?** ReplyOS is an AI-native revenue infrastructure platform that helps UK dental and aesthetics practices stop revenue leakage: capturing patient enquiries, replying in seconds across connected channels, and including Reputation Shield to protect reviews after treatment. **What channels does ReplyOS support?** WhatsApp, SMS, email, web chat, Instagram, and Facebook where enabled. Core launches with webchat, SMS, and email; social channels on Pro and Scale. **Does ReplyOS replace my reception team?** No. It assists your team: captures and responds to enquiries and hands off with full context when human judgement is needed. **What is revenue leakage?** Treatment value lost when enquiries are missed, delayed, or never converted to a booking. See https://www.replyos.co.uk/what-is-revenue-leakage **What is Reputation Shield?** Post-treatment follow-up that helps intercept unhappy patients before public negative reviews and routes happy ones toward leaving a review. See https://www.replyos.co.uk/reputation-shield **How much revenue can slow responses cost?** Many practices lose thousands per month. Figures such as £30,000/year are illustrative. Use the ROI calculator at https://www.replyos.co.uk/roi for an estimate with your assumptions. **Is ReplyOS GDPR compliant?** Designed for UK GDPR-aligned processing with signed DPA. See https://www.replyos.co.uk/security. --- ## Entity notes - Product brand: ReplyOS® - Operating company: Reply Intelligence Group Ltd (Watford, UK) - Wikidata (product): https://www.wikidata.org/wiki/Q140571232 - Wikidata (company): https://www.wikidata.org/wiki/Q140571196 Last updated: 2026-08-07